go92 Privacy Policy — How We Protect Your Data

go92 ("we", "our", "us") operates the online gaming and sports betting platform available at go92.onl, including the go92 mobile application for Android and iOS. When you use go92 — whether to bet on Cricket, PSL, Football or Esports, play slot games, visit the live casino, or simply browse the platform — certain information about you is collected and processed.

This Privacy Policy explains what that information is, why we collect it, how we use it, and what choices you have. It applies to all users of the go92 platform, including registered account holders, VIP members, and visitors who access go92 without creating an account.

By registering an account or using any part of the go92 platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how your information is handled as described in this policy, please discontinue use of go92 and contact us to arrange account closure.

This policy should be read alongside the go92 Terms and Conditions and the Responsible Gaming Policy, both of which form part of the overall agreement between you and go92.

go92 collects information in two main ways: information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Registration details: Your full name, date of birth, email address, and contact number when you create a go92 account.
• Identity verification documents: A copy of your CNIC, passport, or other government-issued identification when we need to verify your age or identity.
• Payment information: Details related to your JazzCash account, Easypaisa number, bank account details, or card information used to deposit or withdraw funds. Full payment credentials are processed through secure third-party payment processors — go92 does not store full card or wallet credentials on its own systems.
• Communications: Messages sent to go92 customer support via live chat or email, including details of any complaints, queries, or responsible gaming requests you make.
• Survey or feedback responses: Any information you voluntarily provide through feedback forms or platform surveys.

Information collected automatically:

• Device and technical data: Your device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage data: Pages visited, games played, bets placed, time spent on the platform, clicks, search queries within go92, and navigation paths through the site or app.
• Location data: Approximate geographic location derived from your IP address. go92 does not collect precise GPS location data.
• Session data: Login times, session duration, and log-out events used to monitor account security and platform performance.
• Cookies and similar technologies: Information collected via cookies and similar tracking tools as described in Section 6 of this policy.

go92 uses the information we collect for the following purposes:

• Account management: To create, maintain and secure your go92 account, process login requests, and allow you to access platform features.
• Identity and age verification: To confirm that you are at least 18 years of age and that your account details are genuine, in accordance with our Terms and Conditions.
• Processing transactions: To handle deposits and withdrawals in PKR through supported payment methods including JazzCash, Easypaisa, Raast, bank transfer and mobile wallets.
• Platform personalisation: To tailor your experience on go92 — for example, displaying cricket and PSL markets prominently for users with a demonstrated interest in those sports.
• Bonuses and promotions: To determine your eligibility for bonuses, apply promotional credits to your account, and monitor bonus wagering activity in line with our Terms.
• Customer support: To respond to your queries, complaints, and responsible gaming requests in a timely and effective manner.
• Security and fraud prevention: To detect, investigate and prevent fraudulent activity, account takeovers, money laundering, and any other conduct that breaches our Terms of Service.
• Platform improvement: To analyse how users interact with go92, identify bugs or performance issues, and improve the overall platform experience.
• Marketing communications: To send you information about go92 promotions, new games, and platform updates — only where you have opted in to receive such communications. You may opt out at any time by contacting [email protected].
• Legal obligations: To comply with applicable legal and regulatory requirements, including anti-money laundering obligations and responding to lawful requests from authorities.

go92 will never use your personal data for purposes that are incompatible with those stated in this policy without first notifying you and, where required, obtaining your consent.

go92 processes your personal data on the following legal bases, depending on the purpose of the processing:

• Contractual necessity: Processing your registration data, identity verification, deposits, withdrawals and account management activities is necessary to fulfil the agreement between you and go92 when you create an account and use the platform.
• Legal obligation: Certain processing activities — such as anti-money laundering checks, fraud monitoring, and maintaining transaction records — are required to comply with applicable legal obligations.
• Legitimate interests: go92 has a legitimate interest in keeping the platform secure, preventing fraud, analysing usage patterns to improve the platform, and managing our business operations. We balance this interest against your privacy rights and will not process your data where our interests are overridden by your rights.
• Consent: Where we send marketing communications or use non-essential cookies, we do so on the basis of your consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

go92 does not sell your personal data to any third party. We may share your information in the following limited circumstances:

• Payment processors: We share the minimum necessary payment information with our payment processing partners — including JazzCash, Easypaisa, Raast and banking partners — to process your deposits and withdrawals securely.
• Identity verification services: Where additional identity verification is required, your documentation may be shared with trusted third-party verification providers operating under strict data protection obligations.
• Technology and platform providers: go92 uses third-party providers for hosting, analytics, customer support tools and game content. These providers are contractually bound to process your data only on our instructions and in line with this policy.
• Legal and regulatory authorities: go92 will disclose personal data to relevant authorities where required by law, or where we reasonably believe disclosure is necessary to prevent fraud, money laundering, or other illegal activity.
• Business transfers: In the event that go92 undergoes a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction. You will be notified of any such change through the registered email address on your account.

go92 uses cookies and similar technologies — including local storage and session tokens — to keep the platform running properly, remember your preferences, and understand how users interact with go92. Cookies are small data files stored on your device by your browser.

go92 uses the following types of cookies:

• Essential cookies: These are necessary for the platform to function. They keep you logged in, maintain your session, and allow core features like deposits, withdrawals and game play to work correctly. These cookies cannot be disabled without impacting your ability to use go92.
• Functional cookies: These remember your preferences — such as language settings, preferred payment methods and display options — so you do not have to set them again each time you visit.
• Analytics cookies: These help us understand how users navigate the platform — which pages are visited most, where users spend time, and where technical issues occur. Analytics data is used in aggregate form to improve go92 and is not linked to your personal identity.
• Marketing cookies: Where you have consented, these cookies may be used to present you with relevant go92 promotions and content. You may withdraw your consent at any time.

You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies will affect your ability to use key platform features. For questions about our use of cookies, contact [email protected].

go92 takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information from unauthorised access, loss, misuse, alteration or disclosure.

• Encryption: All data transmitted between your device and go92 is encrypted using industry-standard TLS (Transport Layer Security) protocols. Sensitive data stored on our systems is encrypted at rest.
• Access controls: Access to personal data within the go92 organisation is restricted to staff and systems that genuinely require it to perform their function. All access is logged and audited.
• Secure payment handling: go92 does not store full payment credentials on its own servers. All financial transactions are processed through PCI-DSS compliant payment partners.
• Account security features: go92 offers account security features including password protection and login monitoring. You are responsible for maintaining the confidentiality of your own password and for any activity that takes place under your account.

While we take every reasonable measure to protect your data, no platform can guarantee absolute security. We encourage you to use a strong, unique password for your go92 account and to contact us immediately if you suspect any unauthorised access.

go92 retains your personal data for as long as your account remains active or as long as is necessary to fulfil the purposes described in this policy. When you close your account, we will begin the process of deleting or anonymising your personal data, subject to the following exceptions:

• Legal obligations: Transaction records, identity verification documents and anti-money laundering records may be retained for a minimum period required by applicable law, even after account closure.
• Dispute resolution: Where there is an ongoing dispute, complaint or investigation involving your account, relevant data will be retained until the matter is fully resolved.
• Fraud prevention: Where an account was closed due to suspected fraud or breach of Terms, certain identifiers may be retained to prevent the individual from re-registering on the platform.

After the applicable retention period has elapsed, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised, aggregated data may be retained indefinitely for platform analytics purposes.

As a go92 user, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Request".

All financial transactions on go92 are conducted in Pakistani Rupees (PKR). go92 supports deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and other approved mobile wallets.

When you make a deposit or withdrawal, the payment details you provide — such as your JazzCash or Easypaisa mobile number, bank account number, or card details — are transmitted directly to our payment processing partners via encrypted channels. go92 itself does not store full card numbers, CVV codes, or complete bank account credentials on its own servers.

Transaction history — including deposit amounts, withdrawal amounts, dates, and payment methods used — is stored within your go92 account for account management, dispute resolution and legal compliance purposes. This history is accessible to you within your account dashboard at any time.

go92 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration on go92 requires confirmation that you are 18 or older, and we reserve the right to request identity documents to verify this at any point.

If we become aware that personal data has been collected from a person under 18, we will take immediate steps to delete that data and permanently close the associated account. If you believe that a minor has registered an account on go92, please contact us at [email protected] so we can investigate and act promptly.

go92 may update this Privacy Policy from time to time to reflect changes in platform features, applicable law, or our data handling practices. When material changes are made, we will notify registered users through the email address associated with their account or through a prominent notice on the go92 platform.

The "Last updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this policy periodically to stay informed about how your information is handled. Your continued use of go92 following any update to this policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way go92 handles your personal data, please get in touch with us. Our support team is available 24/7 and treats all privacy-related enquiries as a priority.

• Email: [email protected] — use subject line "Privacy Request" for data-related queries.
• Live Chat: Available directly within the go92 platform and mobile app for immediate assistance.
• FAQ: The go92 FAQ covers many common questions about data, accounts and payments.

go92 is committed to handling all privacy requests fairly, transparently and within the timeframes described in this policy. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.